Verification Documents & Player Protection:
In order to protect our players, we play an active role in fraud detection and prevention, and in the prevention of money-laundering.
This process is a requirement in terms of our licencing conditions, jurisdictional regulations and industry best-practice guided by eCOGRA
, (an independent player-protection organisation that has awarded us with its “seal of approval”).
Why are these documents necessary when I make a withdrawal?
From a player-protection perspective, we need to ensure that all transactions concluded on a financial account have been authorised by the account holder who is of legal age to lawfully participate in gaming activities. In order for us to ensure this is the case, we may ask you to verify your identity and financial account.
Additionally, our commitment to anti-money laundering, as mandated by local and international banking regulation, requires us to take various steps to positively verify account holders (a “Know Your Customer” process) in the same way that other financial institutions may be required to. This forms part of our licensing agreement and is strictly adhered to.
What is money laundering?
“Money laundering” is the process of disguising illegal sources of money so that it appears to have originated from legitimate sources.
One of the ways in which financial institutions combat this scourge is to ensure that detailed records are kept of all financial transactions, and that individuals involved in those transactions are positively identified.
What documents do we require?
The documentation required may vary, but we would usually require:
- Copy of government-issued identity (such as a driver’s license or passport)
- Copy of current utility-bill to prove residential address (telephone or water for example)
- Copy of the credit card used to make deposits (if applicable)