Player Protection Policy
1. Protection of Minors
With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and supervision. In order to ensure child safety on the Net, Dream Bingo encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material.
Tips for Parents:
• Do not leave your computer unattended when logged in to your Dream Bingo Account.
• Password-protect your Dream Bingo Account.
• Do not allow persons under 18 to participate in any gambling activity.
• Keep your Dream Bingo Account number and password safe.
• Keep your credit/debit card(s) out of the reach of children.
• Do not save passwords on your computer. Write them down and keep them in a safe place, away from minors
• Limit the amount of time your children spend online and make use of filtering software to prevent your children from accessing inappropriate material.
Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.
So, if you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, Dream Bingo advocates you restrict their access to our website by registering with Net Nanny, a world leader in real-time Internet filtering technology.
Other Important Tips:
• Make sure that the decision to gamble is your own personal choice.
• Establish limits for depositing, wagering and even losses before you commence gaming.
• Never gamble if:
o you are younger than the legal gaming age
o it interferes with your daily responsibilities
o you are being treated or are in recovery for a dependency
o you are under the influence of alcohol or any other substance
o you are attempting to win back previous losses
o your primary purpose is to recoup your debt with your winnings
Dream Bingo is a brand managed by Betway Limited (C39710), a Maltese registered company whose registered address is: 9 Empire Stadium Street, Gzira GZR 1300, Malta. All transactions between you and Dream Bingo take place in Malta where the principal servers are based.
3. Rules of Play
Before you start gaming at Dream Bingo, we recommend that you familiarise yourself with the rules of the games.
4. General Odds of Winning
As regards casino games, DreamBingo ensures to, in accordance with the way in which the game is designed, payout on average a prize amounting to ninety two percent (92 %) or more of the money or money’s worth wagered to the customer. This percentage indicates the international standard distribution ratio or Return To Player (RTP) with regard to online casino games, which is calculated according to the ratio between monies wagered and winnings. It is based on settings of the random number generator and will be achieved on a long-term and average basis. In general, the RTP ratio of casino games offered by DreamBingo exceeds 95%.
To ensure the maximum protection of our Customers, the payout percentages of our casino games are both certified and published by eCOGRA on a monthly basis.
Click here to view the latest eCOGRA certifications.
5. Odds of Winning per Game
Click here to see the Return To Player (RTP) ratio of each game offered at Dreambingo.
6. Customer Complaints, ADR/ODR services
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
IMPORTANT: to ensure your complaint/claim is directed to and investigated by the correct department, written communication must submitted to Dream Bingo via the following means:
For Customers who are residents of Great Britain
Post: Dream Bingo, c/o Betway Limited, PO Box 70417, London, NW1W 7LN
For Customers who are not residents of Great Britain
Post: Dream Bingo, c/o Betway Limited, PO Box 29, Malta Post, Gzira, GZR 1300, MALTA
In addition, the written communication must contain the following information:
a) your username/account number
b) your registered First Name and Surname
c) a detailed explanation of the complaint/claim
d) specific dates and times associated with the complaint/claim (if applicable)
Note: failure to submit written communication as outlined above may result in a delay and our ability to identify and respond to your complaint/claim in a timely manner.
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason You are not satisfied with the resolution of Your complaint/claim, You may refer the matter to one of our named ADR entities, alternatively, You can refer the matter via the European Commission’s Online Dispute Resolution (ODR) Platform, who will then forward it on to the relevant ADR entity.
Each ADR entity will act as an impartial adjudicator on disputes that arise between Dream Bingo and a Customer only when:
a) the Customer has been through Dream Bingo’s own internal dispute procedure; and
b) a deadlock regarding the resolution exists.
ADR entities available to Customers who are residents of Great Britain
• eCOGRA – Casino / Bingo / Poker disputes only
ADR entities available to Customers who are not residents of Great Britain,
• MGA – all disputes
• eCOGRA – all disputes
Important to note: ADR is a free of charge service and the ruling reached by the ADR entity will be considered final by both Dream Bingo and the Customer, subject to full representation being given to all parties involved.
Should You ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify Dream Bingo via the means of communication listed in the above Customer Complaints procedure.
Last updated: 14/04/2016 at 16:00 GMT.