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Responsible Gaming Policy

Policy

Dream Bingo is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks.

Click here for more information about how to gamble responsibly, in accordance with GambleAware.

1. Gambling Assessment and Help Organisations

For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the NODS Self-Assessment in order to more impartially assess and better understand your current levels of play.

If you or someone you know has a gambling problem we advise you consider assistance from one of these recognised organisations:

GamCare
Website:                      www.gamcare.org.uk
UK National Helpline: 0808 8020 133

Gamblers Anonymous
Website:                      www.gamblersanonymous.org/ga

GambleAware
Website:                    www.gambleaware.co.uk
UK National Helpline: 0808 8020 133


2. Identity Checks

We take stringent steps to ensure that only people of legal age participate and enter Dream Bingo. Such checks include requesting the Customer to submit a copy of a photographic identification document (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity.

The legal age for gaming online varies from country to country and so we advise that you check the rules of your jurisdiction before you play.

Applicable to Customers who are residents of Great Britain: an Age Verification Check will be performed upon the completion of your first deposit at Dream Bingo. Further details, please refer to our Age Verification Policy.

Any personal details we request from you are purely a means to verify your identity – this is a legal requirement for both your own and our own protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.


3. Staying in Control

Dream Bingo encourages each of its Customers to actively participate in the management of their gambling account and so offers a variety of responsible gaming features.

3.1 Set Deposit Limits

Take financial control of your gaming account with the ability to set your own preferred deposit limits. Deposit limits may be set to apply to:

a) a unique account you hold at a specific brand offered by Betway Limited; or
b) across all accounts you hold with the respective brands offered by Betway.

Deposit limits may be set for the following periods:

• Daily
• Weekly (Monday to Sunday)
• Monthly (calendar month)

At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 24 hour cooling-off period (GB Customers only) or a 7 day cooling-off period (non-GB Customers only); and only after a further confirmation from yourself (GB Customers only), whilst a decrease to deposit limits will be instantly applied.

Applicable to Customers who are residents of Great Britain: upon making a deposit for the first time at Dream Bingo you will presented with the opportunity to set a monthly deposit limit.

If you would like to set a deposit limit please click here. Alternatively, you can contact Customer Service for assistance.

3.2 Take a Break

At Dream Bingo we understand that a Customer’s personal / financial circumstances may change and that there will be times when it makes sense to take a break from gambling (perhaps to save for a new car, a holiday or simply when travelling) and you can by requesting one of the following Take a Break periods:

• 24 hours
• 48 hours
• 1 week
• 2 weeks
• 3 weeks
• 4 weeks
• 6 weeks

Upon receipt of your request, Dream Bingo will take the necessary measures to temporarily suspend all accounts you hold with brands managed by Betway Limited until the break period has expired.

NOTE: Upon the Take a Break period expiring, your account will automatically be re-activated and you will once again have access to participate at Dream Bingo.

If you would like to take a break from gambling please click here. Alternatively, you can contact Customer Service for assistance.

3.3 Stop Gambling - Exclusion

Should you consider that gambling has become problematic, you also have the ability to Self-Exclude yourself from future participation at Dream Bingo and all brands managed by Betway Limited.

The following Self-Exclusion options are available for GB Customers:

• 6 months
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years

The following Self-Exclusion option is available for non-GB Customers:

• Permanent (minimum period of 6 months)

Upon receipt of your Self-Exclusion request, Dream Bingo will take the necessary measures to block your access across all brands managed by Betway Limited and will contact you with a view to returning any remaining funds held in account balances – subject to any outstanding wagering requirements and less bonus money. A minimum refund value of 10 GBP/EUR/USD/CAD or currency equivalent applies.

As a further preventative measure, Dream Bingo recommends you consider applying the same safeguard at other gambling operators with whom you hold an account.

NOTE: Upon the Exclusion period expiring, your account will not automatically be re-activated. The account may only be considered for re-activation by Dream Bingo upon your own request (contact must be either by telephone or in person) and may only come into effect after a further 24 hour cooling-off period has been instituted.

If you need to stop gambling problem you can set a self-exclusion period online by clicking here. Alternatively, you can contact our Customer Support team for assistance.

3.4 Activity Statement

Information relating to each of your gaming sessions at Dream Bingo can be viewed for up to 30 days. The information includes the start date and time of your gaming session plus its duration.

Further information regarding your activity at Dream Bingo can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.

IMPORTANT: the below responsible gambling features are currently only available to GB Customers.

3.5 Session Reminders

Don’t get lost in the game. Establish a Session Reminder and keep track of the time you spend gambling.

Upon expiry of the time period selected, an automated message reminding you of how long you’ve been playing will appear on the screen and also requires you to select one of the following three options:

• Continue; or
• Exit (end the game); or
• View Account History

NOTE: The Session Reminder set within the My Account feature does not apply to Live Casino games. Instead, you can set a separate Session Reminder within our Live Casino games offering via the Game Session Settings feature within Settings.

If you would like to be reminded about how long you’ve been playing for, click here. Alternatively, you can contact Customer Service for assistance.

3.6 Auto-Play Controls

The Auto-Play (Expert) mode available on many of our Slot games has been enhanced to give you even greater control of your game play. When using the Auto-Play mode you will now set:

1) the stake / bet amount; and
2) the number of spins; and
3) a loss limit.

In addition, you can also choose to set:

4) a single win amount.

The Auto-Play session will be interrupted and game play stop the moment one of the settings is triggered, so ensuring your remain within your chosen gambling limits.

Last updated: 05/05/2016 at 10:45 GMT.